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The government has asked online food business operators like Swiggy and Zomato to submit a proposal within 15 days on improving their consumer grievance redressal mechanism amid rising complaints from customers. According to reports, within 15 days, the Department of Consumer Affairs has instructed major e-commerce Food Business Operators (FBOs) to provide the current framework as well as a plan for strengthening the consumer grievance redressal system.

The directive was issued during a meeting with major e-commerce food business operators, presided over by consumer affairs secretary Rohit Kumar Singh, to explore significant issues affecting consumers in this sector.

According to reports, over 3,631 Swiggy grievances have been recorded on the National Consumer Helpline (1915) in the last year, while 2,828 Zomato grievances have been registered.

Originally published at on June 14, 2022.